Quality Management System consistent with ISO 9001 requirements

The 9001 ISO standard specifies the requirements for a quality management system applicable to any organization, regardless of its size and type, that needs to (i) demonstrate its ability to consistently provide products that meet customer and applicable statutory and regulatory requirements (ii) aims to enhance customer satisfaction (according to ISO 9001 standard, a service is also a product)


Corporate image as a reliable trading partner operating in accordance with international standards; improvement of competitiveness (the ISO 9001 certification is commonly required for tenders as it allows its holders to get extra points in tenders invited by the National Health Fund (medical services) and in grant programs)


Ensuring stability and repeatability of processes and thus their results (ensuring consistent quality of products or services that meet both customer and applicable statutory and regulatory requirements is one of the objectives of ISO 9001 standard); providing and maintaining corporate governance due to clearly defined procedures, responsibilities and the related powers; providing clear data and information obtained from monitoring and measuring processes regarding both products and services in order to use them in corporate management and continuous improvement